Terms and Conditions
Universal Promotions / Family Crest use Paypal as a primary method of payment.
All products requiring personalisation and engraving, such as jewelry, parchments, embroideries, heraldic items may take upto four to six weeks.
We will advise you of any delays by email.
Research fees for Coats of Arms and Family Histories are $25.00 and are included in the sale price of all Family Crest Items. These fees are non-refundable as they are paid to an outside source.
Refunds, Returns, Cancellations:
We want you to be completely happy and satisfied with your purchase, so we ask you to check all details such as spelling, countries of origin and dates when ordering, especially those custom items that require engraving or embroidering as this onus and responsibility lies with the purchaser.
When these items enter the process of engraving or any form of customization they cannot not be cancelled or refunded.
If items have been manufactured incorrectly by the company or its agents, then the item must be returned within seven days. The items must be unused and in the original condition and packaging. Please do not return any items without notifying us be email first.
Shipping & Postage
We reserve the right to use Fedex, USPS, Priority Mail, An Post or other carriers to suit the specific situation. International orders may or may not incur custom fees and these are the responsibility of the purchaser as we cannot determine in advance what these charges will be. It is your responsibility to check and verify the customs and charges in your country. We will advise you of tracking numbers for your purchase.
Taxes and Duties.
The customer is responsible for paying all required duties and taxes on any order in which the “ship to” address is outside of the United States. Universal Promotions will hold the customer responsible for any costs associated with returning product to Universal Promotions in the event the customer fails to pay such duties and taxes. Upon submitting an order, customers outside the United states agree that he/she will pay all duties and taxes that may become due.